Reichheld, Frederick F.; Teal, ThomasThe Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value <meta name="description" content=" The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value , Reichheld, Frederick F.; Teal, Thomas ">


Reichheld, Frederick F.; Teal, Thomas The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value 1996: Boston, Massachusetts, U.S.A.. Harvard Business School Pr. . . Hard Cover. 0875844480 (K14). Very Good/Very Good. . ISBN Number:. Keywords:[CONSUMER, SATISFACTION, CUSTOMER, SERVICES, JOB] $20.00

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