Popula Inter-Office Memorandum
From: The Founder
Popula Winter HQ, 1 Piazza Del Popula, Bora Bora Far Far East
To: Nerve Center Staff Subject: Popula Resolutions For The Coming Century
(China, Taiwan, Hong Kong, and Singapore Please Note: Implementation is expected in the Julian year – don't worry, you'll get a separate memo when it's your turn). Greetings to all from Popula Winter HQ, and official warmest regards. I'd like to take this opportunity at the turn of yet another century or thereabouts, to remind us all of our goals, missions, objectives, standard operating procedures, raisons d'etre, knots in hankies and so forth for the coming hundred years and, indeed, on a continuing basis. The Winds of Change, as you know, continue to storm through the Corridors of Commerce. In this age of Steam and the Machine, the reach of those of us who provide aid and comfort to the lumpenproletariat has been tremendously extended. The time when a typical firm would produce a local product for a local prole is rapidly fading. Instead, vast faceless corporations like ourselves produce the same product for citizens far and wide, from Toronto to Taipei and from Taipei to Timbuctoo, and so on and so forth. This has some very beneficial consequences. Production on the large scale, for example, reduces unit costs and, hence, prices. Two chickens in every pot, and so forth. There are also, however, dangers. Generally speaking, for instance, your globally mass produced one-size-fits-all Item is inferior to the real thing – not to an intolerable degree, perhaps, but enough to disturb the perfectionist and those with nostalgic tendencies. Ask any real connoisseur of coq or, for that matter, vin. More parlous than this, though, is the distillation of power into the hands of a few vast faceless corporations like ourselves. Once you've put your Window thing into every computer, for instance, you can treat the hapless owner as cavalierly as your caprice dictates. You have him (and, in these days so distant from the age of chivalry, her), as the saying goes, by the short and curlies. Moreover, when the vast faceless corporations gang up the problem is compounded: VFCs are merging like so many giant amoebae -- at such a cracking pace, indeed, that in the foreseeable future Messrs Standard & Poor will have trouble coming up with the necessary 500 public companies to fill their famous index: In fact, at the current rate, according to Box-Jenkins, our VP Statistics, we will be reduced, by the turn of the decade, to watching the S&P 3. Where will the hapless consumer then be, one asks?
The lessons in this for us at Popula are clear.(1) Other VFCs pose a significant threat. Oh yes, mark me well, there are other online auction companies, some of whom show definite signs of coveting our global pre-eminence. We must all work hard, therefore, pull our socks together, put our backs to the grindstone and leave no avenue unturned to ensure that if there is going to be a monopoly in the online auction business it is not held by the Other Fellow. (2) Maintain quality. We cannot afford to be lax. Popula must continue to be the most alluring and the most entertaining online auction site in the business. Best foot forward, chaps! Snap, crackle and so forth, must be our watchword. (3) Give individual attention. In their dedicated pursuit of the VFC dream, fortunately, our major rivals have embraced the globally mass produced one-size-fits-all philosophy in spades. Customer John is indistinguishable from Customer Jane. We must continue on the alternative route. However vaster and more faceless we may become, let us never forget that, in Popula, our customers are our most valued asset. Without them, our hordes of boffins, our scintillating technological network, our towering office blocks, our corporate limousines, jets and yachts, our urbane Beach Stewards are but as grass in the wind and so on. I don't say the customer is always right. No doubt, we've all seen one or two eccentrics, not to mention rats, in our time. I do say, though, the customer is always unique. As such, he or she is to be valued and esteemed. In your dealings, please always keep this in mind. I need hardly stress the need for confidentiality. After you have read, marked, learned and inwardly digested, please incinerate this memo.
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